Refund policy

BE3AH | RETURNS & CUSTOMER CARE

Return and Refund Policy

Thank You for shopping at Be3ah. This Policy explains when and how Goods may be returned, exchanged, or refunded.

Last updated: 14 September 2026

Nothing in this Policy limits any mandatory right available to You under Kuwait consumer-protection law. Where the law grants You a greater right, the law will apply.

1. Scope and Definitions

This Policy applies to eligible Goods purchased from Be3ah through www.be3ah.com or another authorized Be3ah sales channel.

  • Be3ah, We, Us, or Our: the operator of the Be3ah Store.
  • Goods: products offered for sale by Be3ah.
  • Order: Your request to purchase Goods from Us.
  • You or Customer: the person who purchases or receives the Goods, as applicable.

2. Your 14-Day Right

Subject to the conditions and lawful exceptions below, You may request an exchange or return within 14 days from the purchase date shown on the invoice.

Please contact Us within this period using a clear statement identifying the Order, the Goods concerned, and whether You are requesting a return or exchange. Keep the invoice or other accepted proof of purchase.

3. Return Eligibility

For a change-of-mind return or exchange, the Goods must:

  • Be in their original condition, unused, uninstalled, and suitable for resale.
  • Be returned in the original packaging with seals, labels, serial numbers, and protective materials intact.
  • Include all accessories, manuals, cables, gifts, promotional items, and other contents supplied with the Goods.
  • Be accompanied by the original invoice or another proof of purchase accepted by Be3ah.

These condition requirements do not remove Your rights where the Goods have an original defect, were damaged before delivery, were supplied incorrectly, or do not match the agreed description.

4. Products Subject to Exceptions

To the extent permitted by applicable law, change-of-mind returns may be unavailable or specially restricted for:

  • Personalized, custom-made, or specially ordered Goods.
  • Perishable Goods, food, or Goods that have expired or deteriorate rapidly.
  • Sealed Goods opened after delivery that cannot be returned for health, hygiene, or safety reasons, including personal-care and grooming products.
  • Goods inseparably mixed with other items after delivery.
  • Software, digital codes, licenses, subscriptions, or consumables after activation, registration, download, or opening.
  • Other categories subject to a shorter or special return period under Kuwait law, where the applicable option is stated on the invoice.

An exception does not apply where the Goods are defective, counterfeit, incorrectly supplied, or non-conforming and the law grants a remedy.

5. Defective, Damaged, or Incorrect Goods

Contact Us promptly if the Goods have a manufacturing defect, arrive damaged, are counterfeit, were supplied incorrectly, or do not match the specifications stated at purchase. We may request photographs, video, serial-number details, or an inspection to verify the issue.

Where the claim is accepted, Be3ah will provide the remedy required by applicable law, which may include repair, replacement, or a full refund. Be3ah will bear reasonable return or collection costs for an accepted claim caused by Our error or an original defect.

Damage caused by misuse, accident, liquid exposure, improper installation, unauthorized repair, or failure to follow instructions may fall outside return and warranty coverage, subject to inspection and applicable law.

6. How to Request a Return

  1. Contact Customer Service within the applicable period.
  2. Provide the Order number, invoice, product name, reason for the request, and any requested evidence.
  3. Wait for return instructions or confirmation before sending the Goods.
  4. Securely pack the Goods with all included contents and follow the return method provided by Us.

Submitting a request does not itself confirm approval. Approval follows receipt and inspection, except where applicable law requires otherwise.

7. Returning the Goods

Return address: Al Rehab Complex, 6th Floor, Office 608, Tunisia Street, Hawally, Kuwait.

For an eligible change-of-mind return, the Customer is responsible for arranging the return and its reasonable cost and risk, unless Be3ah agrees otherwise. Use secure, trackable transport and retain proof of delivery.

Do not send Goods without first contacting Us. Large Goods or installed appliances may require collection or an inspection appointment arranged through Customer Service.

8. Inspection and Approval

Returned Goods will be inspected to confirm their condition, completeness, serial number, and the reason for return. We will notify You whether the request has been accepted, requires further information, or cannot be accepted under this Policy and applicable law.

If non-defective Goods are returned incomplete, used, damaged after delivery, or with missing accessories, We may refuse the return to the extent permitted by law.

9. Refunds

  • An approved refund will cover the refundable value of the accepted Goods in full, without deducting card, KNET, or payment-gateway processing fees.
  • Where payment was made through a bank-based payment method, including KNET, Visa, or Mastercard, the approved refund will be returned through the same payment method used for the Order.
  • The time required for the refunded amount to appear in the Customer's account is determined by the relevant bank or payment service provider and is subject to its processing procedures and timelines.
  • Cash-on-delivery refunds will be transferred to a bank account verified in the Customer's name. No refund is paid in cash.
  • Purchases made through Taly or Deema will be refunded through the relevant provider in accordance with its procedures and processing timeframe.

10. Exchanges, Sale Items, and Gifts

Exchanges: an approved exchange depends on stock availability. If the replacement has a different price, the difference will be collected or refunded through an available method.

Sale items: discounted or promotional Goods remain subject to applicable consumer rights and may be returned when they otherwise meet this Policy. A clearance or final-sale restriction applies only where lawful and clearly disclosed before purchase.

Gifts: refunds are issued to the original payment method and purchaser unless Be3ah expressly offers another lawful arrangement. Any free gift or promotional item supplied with returned Goods must also be returned.

11. Contact Us

Store: Be3ah

Email: hello@be3ah.com

Contact page: www.be3ah.com/pages/contact

Phone: +965 9222 4031

Address: Al Rehab Complex, 6th Floor, Office 608, Tunisia Street, Hawally, Kuwait