Shipping policy
# Shipping Policy โ Be3ah.com
At Be3ah.com, we are committed to delivering your orders quickly, securely, and in full compliance with Google Merchant Center policies. Below is our transparent shipping policy to ensure a trustworthy shopping experience across Kuwait and the Gulf region.
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## ๐ Delivery Methods
We deliver orders through our **own trusted delivery network**, and in some cases, via **reliable third-party logistics partners**. You will always receive tracking information and updates about your shipment.
All deliveries are made to the address provided during checkout. If youโre not available, our courier may leave the package with a responsible person at the delivery address. This will be considered proof of delivery.
โน๏ธ You will receive an electronic invoice upon delivery as confirmation of receipt.
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## ๐ Delivery Timeframes
- Most orders are delivered within **1โ3 business days** in Kuwait.
- Gulf region deliveries may take **3โ7 business days**, depending on location.
- We aim to dispatch all in-stock items within **24 hours** of order confirmation.
If we are unable to deliver your order within **30 days** of purchase due to circumstances beyond our control, we will issue a **full refund** to your original payment method.
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## ๐ Missed Deliveries
If no one is available to receive the package:
- We will attempt redelivery or contact you to reschedule.
- After **three unsuccessful attempts**, the order may be returned to us.
- Once received back, we will contact you to arrange re-shipping (with possible additional fees) or process a full refund.
You can also track your order status and update delivery preferences by contacting our support team.
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## ๐ฌ How to Contact Us
Our customer service team is available to assist you:
๐ Phone: +965 2262 2683ย ย
๐ง Email: info@be3ah.comย ย
๐ฑ WhatsApp: +965 9222 4031ย ย
โฐ Available daily from **8:00 AM to 10:00 PM**, including holidays.
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## โน๏ธ Important Notes
- We use third-party service providers (including shipping companies and manufacturers) to fulfill your orders. While we select them carefully, we cannot be held responsible for delays caused by events outside our control (e.g., traffic, weather, customs).
- All product images and descriptions are for illustrative purposes. We strive for accuracy, but cannot guarantee a 100% match in color or packaging due to manufacturer updates.
- This policy complies with **Google Merchant Center requirements** to protect consumer rights and ensure transparency.