Privacy policy
# Privacy Policy โ Be3ah.comย ย
Welcome to **Be3ah.com** ("Site"). This website is owned and operated by **U-mark Company** ("we," "us," or "our"). We are committed to protecting the privacy and personal data of our visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
By using this Site, you consent to the practices described in this policy. This policy also complies with **Google Merchant Center requirements** for transparency and consumer data protection.
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## 1. Information We Collect
We may collect the following types of information:
### โ Personal Identification Information (PII)ย ย
When you register an account, place an order, or subscribe to our newsletter, we collect:
- Your full name
- Shipping and billing address
- Email address
- Phone number
### โ Payment Informationย ย
We **do not store** your full credit card, bank account, or payment credentials. All transactions are processed securely through trusted third-party payment gateways (e.g., K-NET, Visa, Mastercard). We only receive payment confirmation and minimal billing details necessary to complete your order.
### โ Non-Personal Informationย ย
We automatically collect anonymous data about your device and interactions with our Site, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Date and time of visits
This data helps us improve performance and user experience.
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## 2. How We Use Your Information
We use your information solely for the following purposes:
- **To fulfill your orders**: Process payments, prepare shipments, and provide delivery updates.
- **To communicate with you**: Send order confirmations, shipping notifications, and respond to customer service inquiries.
- **To improve our services**: Analyze site traffic, understand customer preferences, and enhance product offerings and website functionality.
- **To prevent fraud and ensure security**: Detect and prevent unauthorized access, fraudulent transactions, or abuse of our services.
- **To comply with legal obligations**: Respond to lawful requests from authorities in the State of Kuwait.
We do not use your data for automated decision-making or profiling.
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## 3. How We Share Your Information
We **do not sell, trade, or rent** your personal information to third parties for marketing purposes.
We may share your data **only** with trusted service providers who assist us in operating our business, under strict confidentiality agreements. These include:
- **Shipping and logistics partners** (to deliver your order โ only name, address, and contact details shared)
- **Payment processors** (to securely handle transactions)
- **Technical support providers** (to maintain website functionality)
- **Legal authorities** (only if required by law in Kuwait)
All third parties are prohibited from using your data for any purpose other than what is necessary to serve you.
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## 4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance your experience. These include:
- **Functional cookies**: To remember your cart, language, and login status.
- **Analytical cookies**: To understand how visitors use our Site (via Google Analytics โ anonymized).
- **Marketing cookies**: **Only if you explicitly opt in** (e.g., retargeting ads).
You may disable cookies via your browser settings, but doing so may prevent certain features (e.g., checkout) from working properly.
> โน๏ธ We do not use third-party tracking pixels or cross-site advertising without your consent.
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## 5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- **SSL/TLS encryption** for all data transmissions
- Regular security audits and vulnerability assessments
- Restricted access to personal data within our organization
- Secure storage of physical and digital records
While no system is 100% immune to breaches, we take every reasonable step to safeguard your data.
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## 6. Your Rights Under Kuwaiti and International Privacy Standards
You have the following rights regarding your personal data:
- โ **Access**: Request a copy of the personal data we hold about you.
- โ **Correction**: Update or correct inaccurate information.
- โ **Deletion**: Request deletion of your data (subject to legal retention requirements).
- โ **Restriction**: Request we limit how we use your data.
- โ **Objection**: Object to processing of your data for marketing purposes.
- โ **Data Portability**: Receive your data in a structured, machine-readable format.
- โ **Withdraw Consent**: Opt out of marketing emails at any time via the unsubscribe link.
To exercise any of these rights, please contact us at **info@be3ah.com**. We will respond within **14 business days**.
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## 7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.ย ย
We will notify you of **material changes** by:
- Posting the updated policy on this page
- Updating the โLast Updatedโ date
- Sending you an email notification if you have an account
Your continued use of the Site after changes constitutes acceptance.
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## 8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:
**Company:** U-mark Companyย ย
**Address:** Al Rehab Complex, 6th Floor, Office 608, Tunnes Street, Hawally, Kuwaitย ย
**Phone:** +965 2262 2683ย ย
**Email:** info@be3ah.comย ย