Refund policy

Return & Refund Policy – Be3ah.com

At Be3ah.com, we are committed to providing a transparent, reliable, and customer-first shopping experience across Kuwait and the Gulf region. Our return and refund policies are designed to ensure fairness, clarity, and full compliance with Google Merchant Center requirements.

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## 📦 Order Cancellation Policy

Your order may be canceled under the following circumstances:

- **Stock Unavailability**: If the requested quantity exceeds our available inventory.

- **Pricing or Product Errors**: If we discover an error in price, description, or product details.

- **Fraud Prevention**: If our security system detects suspicious activity (e.g., multiple accounts, duplicate orders, or fraudulent payment methods).

- **Verification Required**: We may contact you via email or phone to verify your order details.

### 💸 Refunds for Canceled Orders

If payment has been processed and your order is canceled, a **full refund** will be issued to your original payment method.  

Cash refunds are not available for online orders.

Payment Method	Refund Method	Processing Time
K-NET	Bank Transfer	Up to 10 business days
Visa / Mastercard	Bank Transfer	Up to 7 business days
Cash on Delivery	Bank Transfer or E-Wallet	Up to 7 business days

 

> *For Cash on Delivery orders, refunds will be processed via bank transfer or approved e-wallets (e.g., Zain Cash, Ooredoo Cash). You must provide valid banking or wallet details to receive your refund.

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## 🔄 Return & Exchange Policy

We want you to be completely satisfied with your purchase. If a product doesn’t meet your expectations, you may return or exchange it under the following conditions:

### ✅ Eligibility Requirements

Returns and exchanges are accepted within **14 days** of delivery, provided the item:

- Is **unused, unworn, and undamaged**

- Includes **all original packaging**

- Has **all tags, labels, and accessories** intact

- Includes **any promotional gifts** received with the order

### 💰 Refund Amount

- Only the **product price** will be refunded.

- **Shipping fees are non-refundable** for customer-initiated returns.

### ⚠️ Defective or Damaged Items

- If you receive a defective or damaged product, **notify us within 24 hours** of delivery.

- We will arrange a free pickup and coordinate a replacement directly with the supplier.

- For defects discovered after 24 hours, we will direct you to the nearest authorized service center for warranty support.

### ❌ Non-Returnable Items

The following items are **not eligible** for return or exchange under any circumstances (unless defective):

- Digital or virtual products (e.g., iTunes, Google Play, PlayStation gift cards)

- Products purchased using gift coupons, promotional codes, or during flash sales (unless proven defective)

- Items damaged due to misuse, unauthorized repairs, or accidental exposure to water or heat

### 🖥️ Dead Pixel Policy (for Screens & Monitors)

- Replacement is only eligible if **3 or more dead pixels** are confirmed by our technical team.

- Must be reported within **14 calendar days** of delivery.

- Original packaging and all accessories must be returned.

- After 14 days, standard manufacturer warranty terms apply.

### 📦 Customer Responsibilities

- You must deliver the item to our authorized service center within **14 days** of initiating a return.

- Incomplete returns (missing packaging, tags, or accessories) may be rejected.

- We reserve the right to inspect returned items before processing refunds or exchanges.

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## ℹ️ Important Notes

- All refunds are processed electronically. We do not issue cash refunds for online purchases.

- Refund processing times depend on your bank or payment provider. We initiate refunds within **2 business days** of approval.

- Our product descriptions are based on manufacturer data. While we strive for accuracy, minor variations in color or specification may occur. We continuously update our listings to ensure accuracy.

- This policy complies with **Google Merchant Center requirements** to ensure a trustworthy and transparent shopping experience.

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## 📞 Need Help?

Contact our customer support team for any questions about returns, refunds, or shipping:

📞 Phone: +965 2262 2683  

📱 Mobile: +965 9222 4031  

✉️ Email: info@be3ah.com  

🏢 Address:  

Al Rehab Complex, 6th Floor, Office 608, Tunnes Street, Hawally, Kuwait