Shipping policy

BE3AH | DELIVERY & CUSTOMER CARE

Shipping & Delivery Policy

We strive to deliver every order quickly, safely, and within the timeframe shown before purchase.

Last updated: 14 September 2026

The delivery estimate displayed on the relevant product page and again during checkout is the applicable estimate for that product and delivery location.

1. Delivery Timeframes

Delivery times vary according to product type, stock availability, preparation requirements, and delivery location. The applicable estimate is displayed before You confirm Your purchase.

  • Same-Day or Next Business Day: available for eligible products when the Order is confirmed before the daily cut-off time shown on the Store.
  • Within 2 Business Days: generally applies to products requiring additional preparation or transportation time.
  • Within 3 Business Days: generally applies to large products or items requiring installation, including air conditioners, refrigerators, and similar appliances.

2. How Delivery Time Is Calculated

  • The delivery period begins on the first Business Day following Order confirmation; the day of placement or confirmation is not counted.
  • Delivery periods are calculated in Business Days and exclude official public holidays and non-working days.
  • An Order is considered confirmed after Be3ah accepts it and any required payment or verification is completed.
  • The estimate is not a guaranteed appointment unless a specific delivery slot has been separately confirmed.

3. Multiple Products and Split Shipments

If an Order contains products with different delivery estimates, Be3ah may deliver them together or in separate shipments depending on availability and logistical arrangements.

A separate shipment does not change the total quantity purchased. You may receive more than one delivery notification for the same Order.

4. Delivery Address and Receiving the Order

  • You must provide a complete and accurate delivery address, an active phone number, and any access details needed to complete delivery.
  • Please ensure that You, or an authorized adult, is available to receive the Order and provide any required confirmation.
  • Contact Customer Service promptly if an address or phone number needs correction. A change requested after dispatch may affect the delivery schedule.
  • If delivery cannot be completed, We will contact You to arrange the next available delivery option.

5. Large Products and Installation

Large appliances and products requiring installation may need additional coordination. The Customer must disclose access restrictions, narrow entrances, floor details, lift availability, or other conditions that may affect safe delivery.

Delivery and installation are separate where stated on the product page or Order confirmation. Installation timing, scope, site requirements, and any applicable charge will be shown or communicated before the service is performed.

6. Delays and Unforeseen Circumstances

Delivery may be affected by circumstances beyond Our reasonable control, including severe weather, road closures, official restrictions, supplier delays, or other logistical disruption.

If a material delay occurs, We will use the contact details provided with the Order to notify You and share the updated delivery information available to Us.

7. Inspection on Delivery

Please check the external condition of the package and confirm the correct number of items at delivery. Where reasonably possible, inspect the product and included accessories before installation or use.

Report visible damage, a missing item, or an incorrect product to Customer Service as soon as possible, and retain the invoice, packaging, labels, and supporting photographs. This helps Us assess and resolve the matter and does not limit rights granted by applicable law.

8. Exchange and Return

Subject to applicable law and any product-specific exception, Be3ah permits eligible goods to be exchanged or returned within 14 days from the purchase date when the original invoice is provided and the goods remain unused, unopened, and in their original condition, with all packaging, seals, accessories, gifts, and included items intact.

The conditions applicable to a change-of-mind return do not reduce the Customer's mandatory rights where a product is defective, damaged, incorrectly supplied, or does not conform to the agreed description.

Certain goods may be excluded or subject to special conditions for health, hygiene, safety, licensing, or other lawful reasons. The applicable condition will be stated in the Returns Policy, on the product page, or at purchase.

9. Defective Products and Warranty

If You believe a product is defective, contact Customer Service or visit Be3ah's main branch in Kuwait within 14 days from purchase so the product can be assessed for exchange or return. After that period, the product may be handled under the applicable warranty terms, without prejudice to mandatory rights under Kuwait law.

Warranty coverage is subject to inspection and the manufacturer's or supplier's terms. It generally does not cover misuse, accidental breakage, liquid exposure, scratches, unauthorized repair, or consumable accessories unless the issue results from an original defect or applicable law provides otherwise.

The Customer should verify that the product, included items, and accessories have been received and retain the invoice or other proof of purchase.

10. Contact Us

Store: Be3ah

Email: hello@be3ah.com

Phone: +965 9222 4031

Address: Al Rehab Complex, 6th Floor, Office 608, Tunisia Street, Hawally, Kuwait