Imou Smart Lock ASL-K2C-H-W-B – Smart Wi-Fi Video Door Lock with 2K Camera

Returns Policy

Shipping and Return Policy – Be3ah.com At Be3ah, we are committed to providing a reliable, transparent, and customer-focused shopping experience in Kuwait and across the Gulf region. To ensure fairness and service quality, the following policies apply to all orders placed through be3ah.com. Order Cancellation Policy Stock Availability: Orders may be cancelled if the requested quantity exceeds available inventory or if pricing or product details contain inaccuracies. Fraud Prevention: Our security team reserves the right to cancel orders associated with suspicious activity, including but not limited to multiple orders via manipulated accounts. Verification: If additional information is needed to verify your order, we will contact you promptly via email or phone. Refunds for Cancellations: If payment has been processed and the order is cancelled, a full refund will be issued to your original payment method. Bank details may be requested to facilitate the refund. All refunds are processed electronically — cash refunds are not available. Product Information: While we strive for accuracy, product descriptions rely on data from manufacturers and suppliers. We cannot guarantee 100% error-free content but we continuously work to correct discrepancies. Refund Processing Timelines Payment Method Refund Method Processing Time K-NET Bank Transfer Up to 10 business days Visa / Mastercard Bank Transfer Up to 15 business days Cash on Delivery Cash Up to 7 working days Return & Exchange Policy We understand that sometimes a product may not meet your expectations. To ensure a smooth return or exchange process, please adhere to the guidelines below: ✅ Eligibility Returns and exchanges are accepted within 14 days of the purchase date. Items must be unused, undamaged, and in their original condition, including: Original packaging Tags and labels All accessories Any promotional gifts included 💰 Refunds Only the product price will be refunded. Shipping fees are non-refundable for customer-initiated returns. 🛠 Defective or Damaged Items Notify us within 24 hours of delivery if you receive a defective item. We will coordinate collection and replacement directly with the vendor. For defects discovered after 24 hours, our support team will direct you to the nearest authorized service center. ⚠️ Exceptions The following items are not eligible for return or exchange: Digital/virtual products (e.g., iTunes, Google Play, PlayStation gift cards) Items purchased with gift coupons, bundle deals, or during promotional/sale events (unless defective) Products damaged due to misuse (e.g., water damage, electrical faults, unauthorized repairs)